Shipping & Returns
Night Atelier — Shipping, Returns & Guarantee
Last updated: 9 August 2025
Contact: hello@nightatelier.co.uk
Shipping (UK)
Delivery options & rates
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Standard (2–3 working days): £3.50
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Premium (1–2 working days): £5.50
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Free standard delivery: orders £40+ or any active subscription.
Processing time
Orders placed by 12:00 (Mon–Fri) typically ship the same or next working day. Orders placed after 12:00 or on weekends/bank holidays ship the next working day.
Tracking
You’ll receive a dispatch email with tracking once your order leaves our warehouse.
Address changes & failed delivery
If you need to change your address after ordering, email hello@nightatelier.co.uk ASAP. We can’t reroute parcels once they’re with the carrier. Undeliverable parcels returned to us can be refunded (less original shipping if paid) or re-shipped (additional postage applies).
Where we ship
UK mainland, Northern Ireland, Highlands & Islands. We don’t currently ship internationally.
Pre-launch note (smoke test): during limited testing phases, some orders may be held and not dispatched or charged. If that applies, we’ll state it clearly at checkout and in your confirmation email.
Our Six-Week Promise
We want you to love Night Pill. That’s why we offer a Six-Week Promise alongside your statutory rights.
1) Change-of-mind returns (unopened) — 6 weeks
If you change your mind, you can return unopened, sealed Night Pill within 6 weeks (42 days) of delivery for a refund to your original payment method.
2) First-order satisfaction guarantee (opened OK) — 6 weeks
If this is your first Night Atelier purchase and you’re not delighted, email us within 6 weeks (42 days) of delivery and we’ll refund one unit of Night Pill even if opened.
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Limit: one refund per customer/household.
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Applies to your first order only (including first subscription delivery).
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Multi-unit first orders: we’ll refund one opened unit; any additional unopened units can be returned under change-of-mind.
How to start a return / claim the promise
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Email hello@nightatelier.co.uk with your order number and reason.
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We’ll confirm eligibility and send simple return instructions (and an RMA).
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Post items back within 14 days of approval. Keep proof of postage.
What we can’t take back
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Items opened/used for change-of-mind (use the first-order satisfaction route instead).
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Items returned without inner safety seal (unless faulty).
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Final-sale items (if we ever mark them as such).
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Returns outside the 6-week window (statutory rights still apply; see below).
You’re responsible for return postage for change-of-mind returns. If the product is faulty/damaged or we made an error, we’ll cover or reimburse reasonable return costs.
Faulty or damaged items
If your order arrives damaged or you believe it’s faulty, contact hello@nightatelier.co.uk within 7 days of delivery with photos. We’ll replace or refund promptly. This does not affect your rights under the Consumer Rights Act 2015.
Refunds
We aim to process refunds within 5–10 working days of receiving your return (or approving a first-order satisfaction claim). It can take your bank/card provider a few extra days to show the funds.
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Original shipping fees are refunded only if we made a mistake or the item is faulty.
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For partial returns where a free-shipping threshold was originally met, if the kept items fall below £40, we may deduct the standard shipping charge (£3.50) from the refund.
Subscriptions
You can manage, skip, or cancel your subscription anytime via your account portal (powered by Appstle).
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Free delivery applies to all subscription shipments.
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The first delivery of a subscription is eligible for the first-order satisfaction guarantee; later deliveries follow the change-of-mind rules (unopened within 6 weeks).
Your statutory rights
Nothing in this policy affects your legal rights. For most online purchases, UK consumers have a 14-day cancellation period under the Consumer Contracts Regulations 2013 and protections under the Consumer Rights Act 2015 for goods that are not as described, not fit for purpose, or not of satisfactory quality.